KYC process


New players encounter the KYC procedure when signing up for casino accounts or attempting to withdraw winnings. KYC identity verification is a crucial aspect of online gambling.

This guide details the process and covers all casino KYC requirements and policies.

What is KYC

KYC (Know Your Customer) procedures are necessary for New Zealand casinos to evaluate customer risk and follow Anti-Money Laundering (AML) laws. Effective KYC means understanding a customer’s identity, financial behavior, and the level of risk they might pose.

KYC helps services collect important customer details and prevent illegal activities.

Online casinos didn’t have strong KYC checks in the past, making them easy targets for illegal money transfers. People used low-risk bets to do this. As online gambling grew, this problem became bigger worldwide. KYC tools became a solution to address this. Casino KYC identity verification was created to connect people to possible criminal actions.

Why is KYC Essential for NZ Casinos

KYC is significant in promoting responsible gambling, maintaining control, and seeking appropriate guidance to prevent addiction. Other KYC purposes are:

  • Preventing minors from engaging in underage gambling.
  • Identifying customers who have been excluded due to specific issues.

Moreover, KYC tools contribute to a casino’s internal operations and create challenges for anonymous users. In cases where a gambling site suspects a New Zealand customer of misconduct, such as cheating, exploiting bonuses, or breaching terms, KYC verification enables the casino to address the situation.

How to Pass KYC Process

Our experts have created an easy-to-follow step-by-step guide for completing New Zealand’s KYC requirements:

  1. Step 1 Choose an Online Casino:

    Each casino has a detailed review highlighting its advantages and disadvantages. These reviews also provide the registration process and account usage guidance.

  2. Step 2 Provide Personal Details:

    Start the registration process by entering your personal information. This includes your name, date of birth, gender, contact details like your phone number and email address, and current New Zealand address. Some casinos also ask for your profession, as the KYC process checks this information too.

  3. Step 3 Access the KYC Procedure:

    Accessing the KYC procedure varies based on the platform. Some casinos automatically initiate the KYC process right after registration. Others require you to access the KYC tools manually. KYC checks help prevent underage gambling and provide tools to protect children from exposure to gambling.

  4. Step 4 Capture a Clear ID Photo:

    When photographing documents for KYC, ensure the picture is clear and sharp. Include all necessary information while minimizing external details. Image size restrictions exist whether you use on-site KYC software or email to send documents.

  5. Step 5 Submit via KYC Software or Email:

    Submit the photo through the on-site KYC software portal or the casino’s customer support email.

  6. Step 6 KYC Processing Time:

    The KYC processing time varies by casino. Ideally, it should take 24 hours or less, but it sometimes extends to two or three working days. Check with customer support for a better understanding of the expected processing time.

  7. Step 7 Start Playing:

    Once the casino confirms the completion of KYC, you can start using its services. However, additional KYC checks are needed for deposits or withdrawals.

  8. Step 8 Additional Occasional KYC Checks:

    While the required documents might differ, the verification process remains the same for occasional KYC checks. Scan or photograph the necessary documents and send them as directed. Some sites trigger extra KYC checks when funds exceed a certain threshold.

  9. Step 9 Keep Your Details Updated:

    Inform the casino whenever you change relevant details. Most sites offer an Edit Profile feature. If you need help, contact customer support to keep your information current.

Required Documentation for KYC Verification

Necessary InformationRegistrationTransactionsExtra Checks
Confirming Contact DetailsN/AN/A
Proof of Identity
Proof of AddressN/A
Proof of Banking Method OwnershipN/A

For regular KYC checks, the requirements depend on the actions that triggered them. For example, accumulating substantial funds require reverifying your banking options. You must confirm your contact details and physical address if the site suspects unauthorized account usage.

Proof of Identity:

  • Government-issued ID
  • Passport
  • Driver’s license
  • Voter Identity card
  • Bank Passbook with a photograph
  • Employee ID card
  • University Card
  • Birth Certificate.

When submitting your birth certificate, you should include a photo of yourself holding it and other identification documents. If you’ve changed your name, got married, divorced, deed poll certificates could be necessary.

Proof of Address:

  • Utility Bill with your name and address
  • Bank Statement
  • HM Revenue and Customs Self-Assessment Statement
  • Car or House Insurance Certificate
  • House Deed
  • Lease Agreement with rent receipts for several months.

Proof of Banking Method Ownership:

  • Credit card with the first and last digits covered
  • Bank account number and/or the bank’s letterhead
  • Sort code for bank transactions
  • Validation of using the bank account within the previous three months.


KYC, an abbreviation for Know Your Customer, includes procedures to confirm user identities.

During website registration, you input identity-related information, and KYC tools use additional data to compare against previously provided details.